Privacy Policy
Last Updated: September 2026
Introduction
Loss and Grief Support is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how I collect, use and protect any personal information you provide when using this website or contacting me regarding my services.
Who I Am
Loss and Grief Support
Julie Wilson
Kent, United Kingdom
Email: julie@lossandgriefsupport.co.uk
Telephone: +44 (0) 7977 777 306
What Information I Collect
I may collect and process the following information:
Name
Email address
Telephone number
Information you provide through contact forms, emails or enquiries
Information relating to appointments and services
Website usage information collected through cookies and analytics
I only collect information that is necessary to respond to enquiries and provide my services.
How Your Information Is Used
Your information may be used to:
Respond to your enquiries
Arrange appointments and consultations
Provide grief support and coaching services
Send information you have requested
Improve the website and user experience
Meet legal or regulatory obligations
I will never sell your personal information to third parties.
Legal Basis for Processing
Under UK data protection law, I process personal information on the following lawful bases:
Consent
Legitimate interests
Contractual necessity
Legal obligations
Confidentiality
Any information shared during coaching or grief support sessions is treated with respect and confidentiality.
However, confidentiality may need to be broken if:
There is a serious risk of harm to yourself or others
Disclosure is required by law
Safeguarding concerns arise
Where possible, any such action would be discussed with you first.
How Your Information Is Stored
I take reasonable steps to ensure your information is stored securely and protected from unauthorised access, loss or misuse.
Information is retained only for as long as necessary to fulfil the purposes for which it was collected or to meet legal requirements.
Third-Party Services
This website may use trusted third-party services, including:
Squarespace (website hosting)
Email providers
Payment providers
Website analytics services
These providers have their own privacy policies and data protection practices.
Cookies
This website uses cookies to improve user experience and understand how visitors use the site.
For more information, please see the Cookie Policy.
Your Rights
Under UK GDPR, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Restrict or object to processing
Withdraw consent where applicable
Lodge a complaint with the Information Commissioner's Office (ICO)
For more information visit: https://ico.org.uk
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Julie Wilson
Loss and Grief Support
Email: julie@lossandgriefsupport.co.uk
Telephone: +44 (0) 7977 777 306